Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
Your personal data are only used for the communication during your order and the shipping of this one, or the hand delivery (e-mail, mailing address, phone number).
Once your order was enclosed, I commit to the fact that these data will not be used for another use or not transmitted to anyone.
Frequently Asked Questions
Custom and personalized orders
I realize custom orders. For that purpose, do not hesitate to contact me by the messaging Etsy or by e-mail: coquetteenpapier@gmail.com
Care instructions
Origami are varnished but remain sensitive to the water. I advise you not to wet them and not to leave them on the edge of a washbasin or a kitchen sink, near the water.
Gift wrapping and packaging
Every jewel is carefully packed, either in a kraft bag with an ornamental cordon, or in a small box with an ornamental cordon.